How to use CAIRO

Introduction

CAIRO is designed to help teams develop and sustain a positive culture that manages risk and promotes opportunity for the people they support. This page explains how to use the survey to collect views from team members and then use it to inform an action plan. Use CAIRO if you:

• Want to collect views from six or more people and have the findings collated into charts.
• Can set a start and finish date for when the survey must be completed.
• Want to compare one group with another.
• Want to anonymise individual respondents while being able to identify your own team.
• Trust the opinion of the people you are asking.
• Have enough time, energy and commitment to turn the findings into an action plan and then implement it.

Step by Step through the survey process

CAIRO is most effective when the team as a whole commit to the entire process, which takes place in the following stages:

• The team discuss the value of CAIRO for self-reflection and action planning and agree to use it. There must be sufficient capacity in the team to design a meaningful action plan in response to the findings and to implement that plan. Teams who are already overloaded and have no capacity to invest in a change programme should not waste their time.
• The team leader registers on the website to conduct an audit, indicating the time period during which the audit should be completed by respondents.
• The website will then deliver a standard email to the team leader that can be amended as desired and then forwarded to every member of the team who will be completing the audit. You can view the text of the standard email. The email preloads the team’s identity to all responses. This should be as many primary team members as possible (i.e. staff whose main place of belonging is this team rather than another one, and who have sufficient knowledge of how the team works to give useful insight through their answers)
• Respondents follow the online link from the email message they received and complete the questionnaire. You can view the CAIRO questions here, but respondents will obviously follow the link and use the online form. The questions in the audit are in multiple-choice format so all respondents need to do is to select the option that most closely describes the general climate in the team. If necessary, individual questions can be left blank. At the end of the questionnaire, respondents are invited to download and save their answers for use in discussions later on.
• During the audit period, the team leader can return to the website and check how many responses have been received from their team, although the identity of respondents and non-respondents is not revealed.
• After the close of the response period, the team leader logs in to the site, selects Compare Results from the Surveys menu and selects their team from a pulldown list. A second pulldown menu enables  the manager to select a comparator. You can then view and download a Results Report containing a set of charts that summarises the information submitted by your team, along with advice about its interpretation. You can see an example of a Results Report. In order to preserve the anonymity of individual respondents, the report will not appear if fewer than six responses have been given to any question.

  Feedback and Action Plan

  The team meets to discuss the scores and develops an Action Plan, drawing on the Climate Change Ideas as necessary. Celebration for good scores ensues! Repeat the exercise a year later to track progress over time. Use the questions in CAIRO to structure a report and capture what you have done throughout the year to remind yourselves of what you have achieved.

  Compare with other teams

  Share your findings with a neighbouring team, benchmark your practice against theirs, celebrate your successes and let others spur you to improve where necessary.

  • If you identify an item where everyone scores poorly, discuss with your wider colleagues whether there is a need to generate a central response that will help everyone improve.